
What international certifications do your pet medical devices have?
Our core products (such as veterinary ultrasound machines, surgical instruments, etc.) have obtained international medical device certifications including FDA and CE, meeting market access standards in regions like Europe, America, and Southeast Asia, and can be directly used in local clinical scenarios.

What is the minimum order quantity (MOQ) for your products?
For small retail orders (e.g., single device), you can place an order directly; the recommended MOQ for wholesale orders is 10 units/sets. For small-batch trial orders, please contact our customer service for negotiation, which can flexibly adapt to different procurement scales.

What after-sales technical support do you provide?
We offer equipment installation guide documents and remote video debugging services; core devices come with a 1-year warranty (excluding consumables). If the device malfunctions, you can contact our after-sales team for spare parts replacement or return-to-factory repair support (depending on the specific situation).

Can you customize devices to meet our needs?
Customization services are available: including device function parameter adjustment, body logo printing, localized packaging design, etc. Please communicate specific requirements in advance, and we will provide a customization plan based on technical feasibility.

How long is the logistics delivery time for orders?
Europe & America: 7-20 working days via sea/air freight; Southeast Asia: 3-10 working days; we will assist in providing documents required for customs clearance to ensure smooth delivery of goods.

Can I request product samples for testing?
Sample requests are supported: customers need to bear the sample fee, and freight can be negotiated; the sample preparation cycle is 3-5 working days. After passing the test, the sample fee can be deducted from the payment of subsequent bulk orders.